Do you own an e-commerce website? Have you been looking to improve your customer relationship management, attract new clients in an affordable yet effective way, and incorporate a more streamlined and possibly automated approach? If you’ve answered yes to even one of these questions, then there’s a good chance that e-Commerce CRM software is what you need.
This type of customer relationship management software can completely change the way you attract, interact, and offer support to your customers, and thereby improve and help to grow your business. The problem is that once you decide you want to invest in this type of software, the sheer volume of options can instantly overwhelm you, leaving you wondering how you can pick the best option for your needs.
We’ve gone ahead and put together some helpful tips and advice that will allow you to narrow down the options and figure out the best eCommerce CRM software solution for your company.
What is Your Budget?
A great place to start is with your budget. How much is the company willing to spend on e-Commerce CRM software? Keep in mind that they tend to follow a subscription-based plan. What this means is that it isn’t an initial investment, rather it will be a monthly fee that you pay. It will be based on the software itself, the features you choose, and is usually per user. So, the more users you have, the pricier the software will be.
As for the typical price, these types of software can start at around $10 per month per user. And go up to hundreds if not thousands of dollars per month.
What is the Size of Your Business?
Another factor to consider is the current size of your business, as well as future goals. Perhaps the business is small right now because it is a start-up, but you have plans in the near future of expanding. You want to be sure your CRM software is able to meet your needs now, and in the future, so that you don’t have to switch it out later.
What Are the Main Features You Need/Want?
It’s also a good idea to create a wish list of all the features you need and want. Now, you may not be able to find software that checks off all the boxes, but ideally it should check off the majority of them. Some of the popular features that businesses require include an easy to use and read dashboard, marketing tools, the ability to manage your leads and sales, report generation, project planning and management tools, scheduling tools, call center integration, and even e-commerce integration.
Research the Top Software
If you’ve answered yes to even one of these questions, then there’s a good chance that eCommerce CRM software is what you need.
Each of these tips is meant to make the selection process a whole lot smoother and faster.
